Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use your personal information to:

• Process orders: To fulfill your food orders and arrange delivery
• Communication: To send order confirmations, updates, and respond to inquiries
• Service improvement: To understand customer preferences and improve our services
• Legal compliance: To comply with South African consumer protection laws
• Marketing: To send promotional offers (only with your explicit consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With delivery partners and payment processors (only necessary information)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In case of merger, acquisition, or sale of assets
• Consent: When you explicitly agree to information sharing

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS
• Access controls: Limited access to personal data on a need-to-know basis
• Regular audits: Periodic security assessments and updates
• Data minimization: We only collect and retain data necessary for our services

5. Cookies and Tracking

6. Your Rights

Under South African data protection laws (POPIA) and GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at the details provided below.

7. Data Retention

We retain your personal information for the following periods:

• Order data: 7 years (as required for tax and accounting purposes)
• Marketing data: Until you unsubscribe or withdraw consent
• Account data: As long as your account remains active

Data is securely deleted or anonymized when no longer needed.

8. International Data Transfers

If we transfer your data outside South Africa, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Your explicit consent where required

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

We will respond to your inquiry within 30 days as required by POPIA.