Terms of Service

1. Acceptance of Terms

By accessing and using Allora Cafe's website, mobile application, or any of our services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our services.

2. Description of Service

Allora Cafe provides an online platform for ordering authentic African cuisine and festive meals for delivery in Johannesburg, South Africa. Our services include:

• Online Ordering: Browse our menu and place orders for delivery
• Menu Information: Access to current menu items, prices, and descriptions
• Customer Support: WhatsApp-based customer service for orders and inquiries
• Account Management: User accounts for order history and preferences

3. User Accounts and Registration

4. Orders and Payment

5. Delivery Terms

6. User Conduct and Responsibilities

You agree not to use our services to:

• Violate any local, provincial, national, or international law or regulation
• Transmit any material that is unlawful, harmful, threatening, abusive, or objectionable
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our services for any commercial purpose without our written consent
• Interfere with or disrupt our services or servers
• Place orders with false or misleading information
• Harass, abuse, or harm our staff or delivery personnel

7. Intellectual Property

All content on our website and in our services, including but not limited to text, graphics, logos, images, and software, is owned by Allora Cafe or our licensors and is protected by South African and international copyright laws.

You may not reproduce, distribute, display, or create derivative works of our content without our written permission.

8. Limitation of Liability

Allora Cafe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you for the specific order giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

9. Allergies and Dietary Requirements

Our menu includes nuts, gluten, dairy, and other common allergens. While we take care to accommodate dietary requirements and allergies, we cannot guarantee that our food is free from cross-contamination.

Please inform us of any allergies or dietary restrictions when placing your order. We will do our best to accommodate your needs, but ultimate responsibility for dietary choices rests with you.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices regarding the collection and use of your personal information.

By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

11. Governing Law

These terms shall be interpreted and governed by the laws of the Republic of South Africa, without regard to its conflict of law provisions.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

12. Changes to Terms

We reserve the right to modify these terms at any time. When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our services after any such changes constitutes your acceptance of the new terms.

We encourage you to review these terms periodically to stay informed of any updates.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: